Effective Date: [16 September, 2024]
Welcome to The Velvet Apartments. By accessing or using our website, booking accommodations, or using any of our services, you agree to comply with and be bound by these Terms of Use. Please read them carefully before proceeding. If you do not agree with these terms, you should not use our website or services.
1. General Terms
These Terms of Use apply to all services offered by The Velvet Apartments, including bookings, stays, amenities, and use of our website. By using our services, you confirm that you are at least 18 years of age and legally capable of entering into contracts. We reserve the right to modify these terms at any time without prior notice, and it is your responsibility to review them regularly.
2. Booking & Reservations
- Reservation Confirmation:
A valid credit card is required to confirm your reservation. Once your booking is confirmed, you will receive a confirmation email with your booking details. All bookings are subject to availability. - Check-In & Check-Out Times:
Standard check-in time is 3:00 PM, and check-out time is 12:00 PM (noon). Early check-in and late check-out may be available upon request, subject to availability and may incur additional charges. - Special Requests:
We will do our best to accommodate any special requests made during your booking, but we cannot guarantee them. Special requests may be subject to additional charges.
3. Payment Terms
- Room Rates:
Room rates vary based on the time of booking, room type, and seasonal availability. Rates are subject to applicable taxes and service charges, which will be included in the final price displayed at the time of booking. - Payment Methods:
We accept major credit cards, debit cards, and other payment methods as indicated on our website. Full payment for your stay may be required at the time of booking or at check-in, depending on your booking terms. - Incidentals:
A pre-authorization may be placed on your card to cover incidental charges (such as room service, mini-bar use, etc.) during your stay. This hold will be released after your check-out, minus any charges incurred.
4. Cancellation Policy
- Standard Cancellation:
Guests may cancel their reservations up to 48 hours before the scheduled check-in time without penalty. Cancellations made within 48 hours of check-in will incur a cancellation fee equivalent to one night’s room charge. - No-Show Policy:
If a guest does not show up for their reservation without prior notice, a no-show fee equal to one night’s room rate will be charged. - Non-Refundable Bookings:
Certain promotional rates or special offers may be non-refundable. In such cases, no refunds will be issued for cancellations, and the full amount of the stay will be charged at the time of booking.
5. Guest Responsibilities
- Damage to Property:
Guests are responsible for any damage to the property or its furnishings that occur during their stay. Any damages or missing items will be charged to the guest’s account. - Conduct:
We expect all guests to conduct themselves in a respectful manner and follow hotel rules. Disruptive or illegal behavior, including noise disturbances, damage to property, or refusal to follow hotel policies, may result in immediate eviction without refund. - Non-Smoking Policy:
The Velvet Apartments is a non-smoking facility. Smoking is prohibited in all guest rooms and public areas. Violation of this policy will result in a cleaning fee.
6. Use of Website
- Content Ownership:
All content, including text, images, and graphics on our website, is the property of The Velvet Apartments. You may not reproduce, distribute, or use any content without our express written consent. - Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any third-party sites. - User Conduct:
You agree not to use our website for any illegal or harmful purposes, including attempting to access restricted areas, spreading viruses, or engaging in fraudulent activity.
7. Limitation of Liability
The Velvet Apartments is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website, including but not limited to loss of data, personal injury, or property damage. We are also not liable for any delays, interruptions, or cancellations caused by circumstances beyond our control, such as natural disasters, pandemics, or governmental actions.
8. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of [Insert Country/Region]. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts of [Insert Location].
9. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at:
The Velvet Apartments
16 Nairobi St. Wuse 2, Abuja 904101, FCT, Nigeria.
booking@thevelvetresidence.com
+2348039990051, +2348098777772.