Effective Date: [16 September, 2024]
At The Velvet Apartments, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, including visiting our website, making reservations, staying at our property, or using any of our amenities. We are committed to maintaining the confidentiality, integrity, and security of your personal information.
1. Information We Collect
We collect the following types of personal information in the course of our operations:
- Personal Information Provided by You
When you make a reservation, check-in, or use our services, we may collect details such as your full name, contact information (email, phone number, address), payment information, ID documents, and preferences. - Information Automatically Collected
We collect certain data automatically when you visit our website or interact with our online services, including your IP address, browser type, device information, and website usage statistics. This data is collected through cookies and similar technologies. - Special Requests & Preferences
We may collect information about your special requests, room preferences, dietary restrictions, and additional services such as spa or dining reservations to enhance your stay.
2. How We Use Your Information
The Velvet Apartments uses your personal information for the following purposes:
- To Process Reservations
We use your personal and payment information to process your booking, confirm your reservation, and send you relevant details regarding your stay. - To Enhance Your Stay
We store information about your preferences and special requests to personalize your experience and provide exceptional customer service during your stay. - For Marketing & Communication
With your consent, we may use your contact information to send you promotional offers, newsletters, or updates about our services, special events, or new features. - Legal & Regulatory Purposes
We may use your information to comply with legal obligations, such as registering guests as required by local laws or responding to legal requests from authorities. - Security & Fraud Prevention
Your information helps us monitor the security of our premises, website, and services, including preventing unauthorized access and detecting fraudulent activities.
3. Information Sharing & Disclosure
We take the privacy of your personal information seriously and will not share your data with third parties except in the following circumstances:
- Service Providers
We may share your information with trusted service providers (such as payment processors, IT services, or marketing platforms) who help us manage and operate our services. These providers are bound by confidentiality agreements and are only permitted to use your data for our specified purposes. - Legal Obligations
We may disclose your personal information if required by law, in response to legal processes, or to enforce our policies, such as protecting the rights, property, or safety of our guests, staff, or others. - Business Transfers
In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business operations.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies allow us to recognize your browser, store your preferences, and analyze website usage to improve our services. By using our website, you consent to our use of cookies. You can manage your cookie preferences by adjusting your browser settings, but this may affect the functionality of certain features on our website.
5. Data Security
We implement stringent security measures to protect your personal information against unauthorized access, loss, or misuse. This includes encryption of sensitive data such as payment details, secure servers, and access controls to safeguard your information. While we strive to maintain the highest level of security, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. Once your data is no longer needed, we will securely dispose of it in accordance with applicable laws.
7. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
- Access to Your Data
You have the right to request a copy of the personal information we hold about you. - Correction of Information
You may request corrections to any inaccuracies in your personal information. - Data Deletion
You may request that we delete your personal information, subject to legal requirements. - Opt-Out of Marketing Communications
You may choose to opt out of receiving promotional communications from us by following the unsubscribe instructions in any marketing emails.
To exercise any of these rights, please contact us at booking@thevelvetresidence.com or +2348039990051, +2348098777772. We may request proof of identity before processing any such requests.
8. Third-Party Websites
Our website may contain links to third-party websites, such as social media platforms or external booking services. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information with them.
9. Children’s Privacy
The Velvet Apartments does not knowingly collect or store personal information from individuals under the age of 18. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete that information immediately.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page, along with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed of how we protect your personal information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
The Velvet Apartments
16 Nairobi St. Wuse 2, Abuja 904101, FCT, Nigeria.
booking@thevelvetresidence.com
+2348039990051, +2348098777772.